fbc77 Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how fbc77 ("fbc77", "we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "User", "Player") who access or use the fbc77 platform available at https://fbc77.io and any associated mobile-compatible interfaces.

This Policy applies to all personal data collected through account registration, identity verification, payment processing, customer support interactions, gameplay, bonus participation, and any other activity undertaken on the fbc77 platform. It applies to all players based in Bangladesh and any other jurisdiction from which the platform is accessed.

By creating an fbc77 account or otherwise using the platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy should be read together with fbc77's Terms and Conditions, which are incorporated by reference.

2. Data We Collect

fbc77 collects two broad categories of data: information you provide directly to us, and information collected automatically as you use the platform.

2.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, email address, mobile phone number (required for bKash, Nagad, or Rocket verification), and chosen username.
• Identity verification (KYC) documents: Copies of government-issued photo identification (National ID card, passport, or driving licence), proof of residential address, selfie photographs, and proof of payment method ownership.
• Payment data: Mobile money account numbers (bKash, Nagad, Rocket, Upay), bank account details (for bank transfer), and card details (Visa, Mastercard) where applicable. Note: full card numbers are never stored on fbc77 servers — payment data is tokenised by our payment partners.
• Support communications: Any information you provide when contacting fbc77 via email ([email protected]), WhatsApp, or live chat, including the content of messages and attachments.
• Responsible gaming data: Self-exclusion requests, deposit limit preferences, session time settings, and any disclosures made in connection with a responsible gaming concern.

2.2 Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage and behavioural data: Pages visited, time spent on each section of the platform, games played, bet history, transaction history, bonus usage, and navigation patterns.
• Location data: Country and city-level geolocation derived from your IP address. fbc77 does not access GPS or precise device location data.
• Cookie and session data: Information stored in browser cookies, local storage, and session tokens as described in Section 7 of this Policy.

3. How We Collect Your Data

fbc77 collects personal data through the following channels:

• Account registration form: Data entered when you create an fbc77 account.
• KYC verification submission: Documents and images uploaded through the platform's verification portal.
• Deposit and withdrawal transactions: Payment details processed at the time of a financial transaction.
• Platform interaction: Automatically collected as you navigate the platform, place bets, or play games.
• Customer support channels: Information shared with our support team via email or messaging.
• Third-party payment processors: Confirmation data returned by bKash, Nagad, Rocket, Upay, or other payment partners following a transaction.
• Game providers: Session and outcome data passed from third-party game studios (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, or Microgaming) to confirm game results and calculate payouts.

4. Legal Basis for Processing

fbc77 processes your personal data on one or more of the following legal bases:

Processing Purpose	Legal Basis
Account creation and management	Performance of a contract (providing the platform service you signed up for)
Identity verification (KYC)	Legal obligation (anti-money laundering and fraud prevention requirements)
Payment processing and transaction records	Performance of a contract; legal obligation (financial record-keeping)
Customer support	Performance of a contract; legitimate interests
Fraud detection and security monitoring	Legitimate interests (protecting fbc77 and its users from harm)
Responsible gaming compliance	Legal obligation; legitimate interests
Platform analytics and improvement	Legitimate interests (improving service quality)
Marketing communications (where opted in)	Consent (you may withdraw consent at any time)
Cookie placement (non-essential cookies)	Consent

5. How We Use Your Data

fbc77 uses the personal data it collects for the following purposes:

• To create, verify, and manage your fbc77 account.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, and other supported payment methods.
• To verify your identity and age (21+) in accordance with KYC requirements before processing withdrawals or at any other time deemed necessary.
• To detect, investigate, and prevent fraudulent transactions, money laundering, collusion, and other prohibited activities on the platform.
• To enforce fbc77's Terms and Conditions and this Privacy Policy.
• To provide responsive customer support via email and messaging channels.
• To deliver platform notifications, including deposit confirmations, withdrawal approvals, and important policy updates.
• To send promotional communications, bonus offers, and personalised game recommendations — only where you have explicitly opted in to receive such communications.
• To apply responsible gaming tools and restrictions, including self-exclusion and deposit limit enforcement.
• To analyse platform usage patterns and improve the overall user experience for players across Bangladesh.
• To comply with applicable legal and regulatory obligations.

6. Data Sharing and Disclosure

fbc77 does not sell your personal data. We may share your data with carefully selected third parties only in the circumstances described below.

6.1 Payment Service Providers

To process deposits and withdrawals, fbc77 shares necessary payment data with payment partners including bKash, Nagad, Rocket, Upay, and any bank or card processor used to complete your transaction. These providers are contractually bound to use your data solely for transaction processing and to maintain appropriate security standards.

6.2 Identity Verification Partners

fbc77 may use third-party KYC verification services to validate identity documents submitted by users. These providers process your document data in compliance with applicable data protection standards and do not retain or use it beyond the verification purpose.

6.3 Game Content Providers

Live casino and slot game providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming receive anonymised session and bet data necessary to operate game logic and confirm outcomes. These studios do not receive your full personal profile or payment details.

6.4 Legal and Regulatory Authorities

fbc77 may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities if required to do so by applicable law, court order, or in response to a lawful investigation. fbc77 will notify affected users of such disclosures where legally permitted to do so.

6.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of fbc77's business assets, personal data held by fbc77 may be transferred to the successor entity. Users will be notified of any such transfer and any material change to how their data is processed prior to the transfer taking effect.

6.6 No Sale of Data

Under no circumstances does fbc77 sell, rent, or otherwise trade your personal information to third-party advertisers, data brokers, or marketing companies. Any sharing of data is limited strictly to the categories described above.

7. Cookies and Tracking Technologies

fbc77 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain session security, and analyse usage patterns. The following categories of cookies are used:

Cookie Type	Purpose	Basis
Strictly necessary	Session management, login authentication, security tokens, and platform functionality. The platform cannot function without these cookies.	Necessary (no consent required)
Functional / preference	Remembering your language preferences, display settings, and recently played games.	Consent
Analytics	Collecting aggregated, anonymised data about page visits, navigation flows, and platform performance to help us improve the fbc77 experience.	Consent
Fraud prevention	Device fingerprinting and session monitoring to identify suspicious behaviour and protect account security.	Legitimate interests

You may manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may affect platform functionality. fbc77 does not use cookies to serve third-party advertising.

8. Data Retention

fbc77 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, to provide ongoing platform services, and to satisfy applicable legal and regulatory obligations.

Data Category	Retention Period
Account registration data	Duration of account plus 5 years after closure (for AML compliance)
KYC verification documents	Duration of account plus 5 years after closure
Transaction and payment records	7 years from the date of transaction (financial record-keeping obligations)
Customer support correspondence	3 years from the date of last interaction
Gameplay and bet history	Duration of account plus 2 years after closure
Marketing consent records	Until consent is withdrawn, plus 1 year as evidence of consent
Cookie and analytics data	Up to 13 months from collection, after which it is anonymised or deleted

When a retention period expires, fbc77 will securely delete or irreversibly anonymise the relevant data so that it can no longer be attributed to any identifiable individual.

9. Data Security

fbc77 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and fbc77 servers.
• Encryption of sensitive data at rest, including KYC documents and payment-related fields.
• Tokenisation of payment credentials — full card and mobile money account numbers are never stored in plain text on fbc77 systems.
• Role-based access controls ensuring that only authorised fbc77 personnel can access personal data, and only to the extent required for their specific role.
• Regular security audits, vulnerability scanning, and penetration testing conducted by qualified security professionals.
• Automated fraud detection systems monitoring platform activity in real time for suspicious patterns.
• Staff training on data protection and responsible information handling practices.

While fbc77 takes every reasonable precaution to protect your data, no system can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, fbc77 will notify affected users promptly and take immediate remedial action.

10. Your Rights

As an fbc77 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. fbc77 will respond to all valid requests within 30 days.

• Right of access: You may request a copy of the personal data fbc77 holds about you, along with information about how it is processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held in your account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations.
• Right to restrict processing: You may request that fbc77 restrict the processing of your personal data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests at any time. fbc77 will assess whether its legitimate interests override your right and respond accordingly.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

11. Children and Minors

The fbc77 platform is strictly intended for adults aged 21 years and over. fbc77 does not knowingly collect personal data from any individual under the age of 21. If fbc77 becomes aware that personal data has been collected from a minor, the relevant account will be permanently closed, all data will be deleted, and any funds will be handled in accordance with applicable legal requirements.

If you have reason to believe that a minor has registered an account on fbc77 using false information, please notify us immediately at [email protected] so that appropriate action can be taken without delay.

12. Third-Party Links and Services

The fbc77 platform may reference third-party game studios and payment service providers in the course of delivering its services. While fbc77 carefully selects its partners, this Policy applies only to data processing conducted by fbc77 itself. Third-party services — including game providers such as Pragmatic Play, Evolution Gaming, and Spribe — operate under their own privacy policies, and fbc77 is not responsible for the data practices of those entities.

fbc77 does not include third-party advertising networks or social media tracking pixels on the platform. Any information you independently share with third parties is governed by those parties' own privacy terms.

13. Changes to This Policy

fbc77 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — meaning they affect how your data is used or your rights under this Policy — fbc77 will provide at least 7 days' notice via a prominent notice on the platform or by email to your registered address before the updated Policy takes effect.

The effective date at the top of this document will be updated each time a revision is made. Your continued use of the fbc77 platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically to stay informed of how your data is being protected.

14. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way fbc77 handles your personal data, please contact our support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +880 1700 000000
• Support hours: 24 hours a day, 7 days a week — Bangladesh Standard Time (BST, UTC+6)

fbc77 aims to resolve all privacy-related enquiries within 10 business days of receipt. If you are not satisfied with our response to a complaint, you may escalate the matter through any available legal channels applicable in your jurisdiction.